Privacy Policy - Dawago Telehealth Platform

Welcome to **Dawago** ("we," "our," or "us"). We are committed to protecting your personal health information (PHI) and private clinical documents. This Privacy Policy details how we handle, process, encrypt, and safeguard data generated through the Dawago doctor appointment booking, voice/video consultations, and clinical chatbot portal.

1 Information We Collect

When utilizing Dawago, we collect necessary user profile inputs, payment records, and health documentation, including:

Patient Profile: Full name, biological gender, date of birth, contact email, mobile number, and postal address.
Medical Health Vault Files: Encrypted prescriptions, clinical chatbot reports, and general health logs.
Physician Details: Specialist credentials, physical office addresses, schedule availabilities, and billing logs.
Consultation Logs: Scheduled booking slots, video call history metadata (excluding call content), consultation ratings, and patient billing details.

2 HIPAA & Health Regulatory Compliance

Dawago complies strictly with health record regulations, including the **Health Insurance Portability and Accountability Act (HIPAA)**. Any Protected Health Information (PHI) processed or transmitted through our platform is subject to the following safeguards:

Access Controls: Unique user authentication limits account visibility. Only authorized doctors and the patient themselves can view clinical files.
Audit Trails: Detailed logging records every file request, modification, and transaction for accountability.
Integrity Safeguards: Cryptographic integrity check values protect clinical files from tampering or unauthorized adjustments.

3 Medical Record Encryption Standards

All health records uploaded to the Dawago patient medical vault are encrypted using **AES-256 (Advanced Encryption Standard)** in flight and at rest. Secure Socket Layers (SSL/TLS) protect network data transmission. De-identified statistical logs may be processed for analytical improvements without compromising user security parameters.

4 Telehealth Call and Communication Safeguards

All audio and video sessions initiated through Dawago are fully encrypted peer-to-peer connections. Dawago does NOT record, stream, intercept, or save the media content of your consult calls. Only session metadata (such as call duration, time, and participant IDs) is stored for verification, quality checks, and invoicing logs.

5 Your Rights & Consent Controls

You hold full authority over your digital health profile. You may modify account details, delete your dependent profiles, or delete your entire account completely at any time. Account deletion will automatically wipe all personal records and transaction logs from our servers within 30 business days.

6 Privacy Policy Revisions

We may update this policy to reflect platform updates or legal changes. Continued use of Dawago after updates are posted signifies agreement with the revised policy.